Privacy Policies

General Principles for Uses and Disclosures of a Patient's Medical Information

The privacy and security of our patient’s health information is a top priority for Appalachian Specialty Pharmacy.

Federal laws require that Appalachian Specialty Pharmacy as an organization that handles health information, shall provide policies and security safeguards to protect your health information  whether it is stored on paper or electronically.

The Privacy Rule of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that organizations with access to an individual's protected health information (PHI) maintain the confidentiality of sensitive personal and medical information. The purpose of the rule is to ensure that medical information remains protected while allowing the flow of information required to provide the highest level of healthcare. This confidentiality statement is intended to limit access to protected information to the minimum requirement and prevent disclosure of confidential information without authorization.


Confidential information is defined as verbal, printed, telephone, FAX, and electronic information related to the patients, employees, or operations of Appalachian Specialty Pharmacy. This includes any information included in a patient’s medical record, personal information, and work-related information. All information relating to a patient’s care, treatment, or condition constitutes confidential information as well as any Appalachian Specialty Pharmacy proprietary information or personal information of Appalachian Specialty Pharmacy staff.

Notice of Nondiscrimination

Appalachian Specialty Pharmacy LLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity. Appalachian Specialty Pharmacy LLC does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation, or gender identity.

 

Appalachian Specialty Pharmacy LLC provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters

• Written information in other formats (large print, audio, accessible electronic formats, other formats)

• Provides free language services to people whose primary language is not English, such as:

• Qualified interpreters

• Information written in other languages

Please contact Mike Worthington at Appalachian Specialty Pharmacy for further assistance. 

 

If you believe that Appalachian Specialty Pharmacy LLC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity you can file a grievance with:

 

Michael Worthington, Civil Rights Coordinator

932 Hendersonville Road, Suite 106

Asheville, NC, 28803

Phone: (828) 222-4269 ext.900

Fax: (828) 785-1437

Email: pharmacy@appalachianrx.com

 

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Michael Worthington, Civil Rights Coordinator, is available to help you.

 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

 

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)